Shipping policy
Shipping Policy:
We send you two emails when you order something from us:
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The first confirms that we received your order information and payment.
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The second email usually follows within a week and confirms that your artworks were shipped out, including details such as the tracking number.
We make every effort to ship artworks out within a maximum of 15 days from the order date. In some exceptional cases, this might take a bit longer (airline disruptions, partner gallery holidays, etc.).
Keep in mind that your artworks will ship via trackable courier, and that packages require signatures upon delivery.
We provide insurance for loss or damage during transit on shipments through a trusted partner. Contact us as soon as you become aware of an issue so that we can resolve it swiftly.
Depending on the country that you’ve picked as your artworks’ destination, you might have to pay import duties, customs, clearing fees, and other taxes and duties. These fees are your responsibility, which is why we strongly recommend that you check with local authorities on them before placing an order through Marsoum Art Collective.
We can’t guarantee that your artworks will ship together if you order several ones. Because of the nature of our business, different artworks might ship to you from different partner galleries or artists’ studios all around the world. You will receive separate tracking data for each shipment if we have to send you your order in multiple shipments.
Although we would love to ship artworks that are ready to go up on your walls, we ship artworks unframed for several reasons:
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Frames weigh more than the artworks themselves, although they are less valuable. This would add drastically to your shipping costs.
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Framed artworks are generally bulkier & harder to transport than rolled/flattened artworks.
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Our partner galleries & logistics carriers have years of experience with shipping artworks & have found that artwork specific flat boxes or cardboard tubes are the best ways of minimizing and preventing damage to artworks during shipping.
Countries:
The countries that we can ship to are listed below. Please note that these may change at any time, and without notice, as they are controlled by our shipping partners. We update the list on this page whenever we are made aware of any changes.
Afghanistan
Germany
Nigeria
Albania
Ghana
Niue
Algeria
Gibraltar
Norway
American Samoa
Greece
Oman
American Samoa/Tutulia Island
Greenland
Pakistan
Andorra
Grenada
Palau
Angola
Guadeloupe
Palestine, State of
Anguilla
Guam
Panama
Antigua and Barbuda
Guatemala
Papua New Guiena
Argentina
Guernsey
Paraguay
Armenia
Guiena
Peru
Aruba
Guiena-Bissau
Philippines
Australia
Guyana (British)
Poland
Austria
Haiti
Portugal
Azerbaijan
Honduras
Puerto Rico
Bahamas
Hong Kong
Qatar
Bahrain
Hungary
Reunion Islands
Bangladesh
Iceland
Romania
Barbados
India
Russia
Belarus
Indonesia
Rwanda
Belgium
Iraq
Saint Helena
Belize
Ireland
Saint Kitts & Nevis
Benin
Italy
San Marino
Bermuda
Jamaica
Sao Tome & Principe
Bhutan
Japan
Saudi Arabia
Bolivia
Jersey
Senegal
Bosnia & Herzegovina
Jordan
Serbia
Botswana
Kazakhstan
Seychelles
Brazil
Kenya
Sierra Leone
Brunei
Khyrzstan
Singapore
Bulgaria
Kiribati
Slovakia
Burkina Faso
Korea (South)
Slovenia
Burundi
Kosovo
Solomon Islands
Cambodia
Kuwait
Somalia
Cameroon
Laos
South Africa
Canada
Latvia
Spain
Cape Verde
Lebanon
Sri Lanka
Cayman Islands
Lesotho
St Barthélémy
Central African Republic
Liberia
St Lucia
Chad
Libya
St Vincent & The Grenadines
Chile
Liechtenstein
Suriname
China
Lithuania
Swaziland
Colombia
Luxembourg
Sweden
Comoros
Macau
Switzerland
Congo
Macedonia
Tahiti/French Polynesia
Congo D.P.R.
Madagascar
Taiwan
Cook Islands
Malawi
Tajikistan
Costa Rica
Malaysia
Tanzania
Côte d’Ivoire
Maldives
Thailand
Croatia
Mali
Timor-Leste
Curaçao
Malta
Togo
Cyprus
Marshall Islands
Tonga
Czechia
Martinique
Trinidad & Tobago
Denmark
Mauritania
Tunisia
Djibouti
Mauritius
Turkey
Dominica
Mayotte
Turks & Caicos
Dominican Republic
Mexico
U.A.E.
Ecuador
Micronesia
U.K.
Egypt
Moldova
U.S.
El Salvador
Monaco
Uganda
Equatorial Guiena
Mongolia
Ukraine
Eritrea
Montenegro
Uruguay
Estonia
Montserrat
Uzbekistan
Ethiopia
Morocco
Vanuatu
Falkland Islands (Malvinas)
Mozambique
Vatican
Faroe Islands
Myanmar
Venezuela
Fiji
Namibia
Vietnam
Finland
Nauru
Virgin Islands (British)
France
Nepal
Virgin Islands (US)
French Guiana
Netherlands
Western Samoa
Gabon
New Caledonia
Yemen
Gambia
New Zealand
Zambia
Georgia
Niger
Nicaragua
Zimbabwe
Don’t see your country on the list? Contact us and we’d be happy to find a way to get to you.
Rates:
We negotiate preferential volume rates with our partner carriers & pass those savings on to you. Our partner carriers charge based on the following:
Size
Weight
Artwork Value
Place of Origin
Destination (categorized into zones based on distance, with each zone having a set cost per kg)
Special Requirements, if any (e.g. extra padding for fragile sculptures)
Our website is configured to automatically calculate shipping based on the criteria we just listed, so you should not expect to be charged any adjustments for shipping after placing your order. You can rest assured that we do not mark up shipping costs with the intention of making a profit on them.